MANAAKI SHIPPING, RETURNS & T&C’s

MANAAKI is based in Aotearoa New Zealand, with all orders dispatched from its HQ in Puhinui, Tāmaki Makaurau (Warkworth, Auckland).

Shipping within Aotearoa New Zealand -

  • Shipping is calculated at checkout based on your delivery address using Aramex.

  • All orders are tracked, with an estimated delivery window of 3–10 days.

  • For urgent shipping, please email info@manaakitrading.com.

Shipping to australia -

  • Rates are calculated at checkout using NZ Post.

  • Orders are tracked and typically arrive within 3–10 days.

  • Parcels up to 1.5kg usually cost between $41–$50 NZD.

  • Heavier orders are calculated automatically.

  • For express shipping (via DHL), email info@manaakitrading.com – additional charges apply.

INTERNATIONAL SHIPPING:

  • Rates are calculated using NZ Post at checkout.

  • Tracked economy shipping generally costs from $80 NZD and takes 3–10 days.

  • Express shipping (via DHL) is available on request; email info@manaakitrading.com for a quote.

Note: International orders may incur local duties and taxes, which are the responsibility of the customer. Shipping charges at checkout cover postage only.

PREFER A LOCAL OPTION?

To save on shipping and reduce carbon emissions, customers outside NZ may prefer purchasing through MR PORTER. Visit the MANAAKI page on MR PORTER. Please note: product availability may differ from manaakitrading.com.

RETURNS & EXCHANGES:

  • MANAAKI accepts returns and exchanges within 30 days of purchase.

    • Items must be in original condition with packaging, labels, and tags intact.

    • Email info@manaakitrading.com to request a return.

  • Returned items showing signs of wear or damage — such as stains, odours (e.g., body, smoke, or chemicals), watermarks, or improper packaging — may be rejected and returned to the customer.

  • MANAAKI does not cover return shipping costs.

TERMS AND CONDITIONS:

  • By purchasing from manaakitrading.com, you agree to the terms, including shipping and returns policies.

  • All prices are in NZD and include 15% GST.

  • All transactions are governed by New Zealand law, and MANAAKI adheres to the Consumer Guarantees Act.

  • Product descriptions aim to be accurate but may vary due to the nature of using third-party offshore suppliers. MANAAKI reserves the right to update or correct product details without prior notice.

All website content, designs, and products are © Manaaki Trading Limited. "MANAAKI" is a registered trademark.